Parchment Learner Support Web Case Submission Outage

Incident Report for Parchment

Resolved

This incident has been resolved.

Posted Feb 26, 2024 - 14:19 PST

Investigating

We are currently investigating an issue related to the web case submission form at www.parchment.com/support
Learners in need of support can still visit www.parchment.com/chat-support to access phone and chat as well as the self-service help center articles.

Posted Feb 23, 2024 - 15:51 PST

This incident affected: Supporting Services (Salesforce / Parchment Help Center).