Parchment Real-Time System Status
All Systems Operational

About This Site

Parchment's mission is to turn credentials into opportunities. We help learners, educators, associations and employers securely send and receive education credentials online, in simple and insightful ways.

Consumer Operational
90 days ago
100.0 % uptime
Today
Login ? Operational
Ordering ? Operational
Payment / JPMChase ? Operational
90 days ago
100.0 % uptime
Today
Parchment Award - Transcript Services ? Operational
Parchment Award - Diploma, Certificate, Badge, CLR Operational
Parchment Analyze/Recruit Operational
Course and Credit Solutions (Quottly) - Web Application Operational
90 days ago
100.0 % uptime
Today
Course and Credit Solutions (Quottly) - Integration Operational
90 days ago
100.0 % uptime
Today
Integrations Operational
Ellucian eTranscripts ? Operational
eScrip-Safe Printer ? Operational
RoboRegistrar ? Operational
Supporting Services ? Operational
90 days ago
99.83 % uptime
Today
FedEx Operational
90 days ago
100.0 % uptime
Today
USPS Operational
90 days ago
100.0 % uptime
Today
Parchment Print Operational
90 days ago
100.0 % uptime
Today
Parchment Support Operational
90 days ago
100.0 % uptime
Today
Salesforce / Parchment Help Center Operational
90 days ago
99.02 % uptime
Today
GlobalSign Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024
Resolved - This incident has been resolved.
Mar 28, 13:50 PDT
Identified - The Ellucian eTranscript Integration will be undergoing an upgrade and therefore unavailable from Tuesday March 19, 11:30 PM Eastern until Wednesday March 20, 7:30AM Eastern. During this time Parchment will be unable to accept or process orders for Members using the Ellucian eTranscript Integration. Please contact the Ellucian Action line for more information.
Mar 11, 07:47 PDT
Resolved - Starting around 12:30 PM PST on 3/28/2024, there were reports of a payment processing issue. We were able to identify and resolve this issue shortly after it was reported. If you were contacted by a learner attempting to submit an order within that hour and they received an error, please have them attempt to resubmit their request. We apologize for any inconvenince this may have caused.
Mar 28, 13:50 PDT
Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024
Completed - The scheduled maintenance has been completed.
Mar 23, 18:00 PDT
Update - Scheduled maintenance is expected to exceed the standard maintenance window. Target completion time is 5PM PST.
Mar 23, 15:33 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 12:00 PDT
Scheduled - We will be performing backend database migrations and upgrades during this time.
Mar 18, 08:33 PDT
Mar 22, 2024

No incidents reported.

Mar 21, 2024

No incidents reported.

Mar 20, 2024
Resolved - This incident has been resolved.
Mar 20, 11:40 PDT
Investigating - Our Engineering teams are currently investigating an issue that is impacting the fulfillment and delivery of Adobe Certified PDFs on our P6, P7 and Award platforms. You may notice orders in error and we will attempt work to resolve these soon after our services are restored.
Mar 19, 22:38 PDT
Mar 19, 2024
Resolved - This incident has been resolved.
Mar 19, 16:06 PDT
Identified - Administrative Phone Support will be temporarily unavailable from 4:45 PM CST - 6:15 PM CST for a company meeting. We apologize for the inconvenience. We will respond to your inquiry as soon as possible.
Mar 19, 08:17 PDT
Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.