tag:parchment.statuspage.io,2005:/historyParchment Status - Incident History2024-03-28T05:52:08-07:00Parchmenttag:parchment.statuspage.io,2005:Incident/202925532024-03-23T18:00:56-07:002024-03-23T17:12:43-07:00Database Maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>18:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>15:33</var> PDT</small><br><strong>Update</strong> - Scheduled maintenance is expected to exceed the standard maintenance window. Target completion time is 5PM PST.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>12:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>18</var>, <var data-var='time'>08:33</var> PDT</small><br><strong>Scheduled</strong> - We will be performing backend database migrations and upgrades during this time.</p>tag:parchment.statuspage.io,2005:Incident/203073072024-03-20T11:40:31-07:002024-03-20T11:40:31-07:00Fulfillment Delays for Adobe Certified PDFs<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>11:40</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>22:38</var> PDT</small><br><strong>Investigating</strong> - Our Engineering teams are currently investigating an issue that is impacting the fulfillment and delivery of Adobe Certified PDFs on our P6, P7 and Award platforms. You may notice orders in error and we will attempt work to resolve these soon after our services are restored.</p>tag:parchment.statuspage.io,2005:Incident/203021312024-03-19T16:06:26-07:002024-03-19T16:06:26-07:00Company Wide Meeting (3/19)<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>16:06</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>08:17</var> PDT</small><br><strong>Identified</strong> - Administrative Phone Support will be temporarily unavailable from 4:45 PM CST - 6:15 PM CST for a company meeting. We apologize for the inconvenience. We will respond to your inquiry as soon as possible.</p>tag:parchment.statuspage.io,2005:Incident/202156892024-03-15T08:11:21-07:002024-03-15T08:11:21-07:00Ellucian eTranscript Integration Unavailable 3/19-3/20<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>07:47</var> PDT</small><br><strong>Identified</strong> - The Ellucian eTranscript Integration will be undergoing an upgrade and therefore unavailable from Tuesday March 19, 11:30 PM Eastern until Wednesday March 20, 7:30AM Eastern. During this time Parchment will be unable to accept or process orders for Members using the Ellucian eTranscript Integration. Please contact the Ellucian Action line for more information.</p>tag:parchment.statuspage.io,2005:Incident/201791732024-03-09T09:43:18-08:002024-03-09T09:43:18-08:00Regular Maintenance<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>09:43</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>12:30</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:parchment.statuspage.io,2005:Incident/200882522024-02-27T09:44:15-08:002024-03-15T08:11:21-07:00Company Wide Meeting (2/27)<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>09:44</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>06:26</var> PST</small><br><strong>Identified</strong> - Administrative Phone Support will be temporarily unavailable from 9:45 AM CST - 11:15 AM CST for a company meeting. We apologize for the inconvenience. We will respond to your inquiry as soon as possible.</p>tag:parchment.statuspage.io,2005:Incident/200618332024-02-26T14:19:13-08:002024-03-15T08:11:21-07:00Parchment Learner Support Web Case Submission Outage<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>14:19</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>15:51</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue related to the web case submission form at www.parchment.com/support<br />Learners in need of support can still visit www.parchment.com/chat-support to access phone and chat as well as the self-service help center articles.</p>tag:parchment.statuspage.io,2005:Incident/200018732024-02-23T13:02:17-08:002024-03-15T08:11:21-07:00Parchment Closed Monday 2/19/2024<p><small>Feb <var data-var='date'>23</var>, <var data-var='time'>13:02</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>10:44</var> PST</small><br><strong>Identified</strong> - Parchment, including Parchment Support and Print + Mail Services, will be closed 2/19/2024. We look forward to assisting you again on Tuesday 2/20/2024.</p>tag:parchment.statuspage.io,2005:Incident/199250912024-02-10T12:30:56-08:002024-02-10T12:30:56-08:00Regular Maintenance<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>12:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>06:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>12:55</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:parchment.statuspage.io,2005:Incident/199528182024-02-10T06:15:52-08:002024-03-15T08:11:21-07:00Potential Email Delays<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>06:15</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>16:32</var> PST</small><br><strong>Monitoring</strong> - This evening beginning at 6pm MST Parchment will be performing an email domain migration. There is the possibility for some emails sent to a parchment.com address to be returned undeliverable. Should this occur, please wait a few hours and then resend the message. We expect this work to be completed overnight.<br />Please note this can include emails sent to the following Parchment domains<br />@parchment.com<br />@needmytranscript.com<br />@scrip-safe.com<br />@digitary.net</p>tag:parchment.statuspage.io,2005:Incident/199304622024-02-07T14:27:58-08:002024-03-15T08:11:21-07:00Company Wide Meeting (2/7/2024)<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>14:27</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>05:24</var> PST</small><br><strong>Identified</strong> - Administrative Phone Support will be temporarily unavailable from 1:45 PM CST - 3:00 PM CST for a company meeting. We apologize for the inconvenience. We will respond to your inquiry as soon as possible.</p>tag:parchment.statuspage.io,2005:Incident/199221852024-02-06T09:21:04-08:002024-03-15T08:11:21-07:00Learner Support Training Today 9am MST / 11am Eastern<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:21</var> PST</small><br><strong>Resolved</strong> - We were able to complete this mandatory training in less time than expected and all support services have now resumed. Thank you for your patience.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>06:50</var> PST</small><br><strong>Identified</strong> - Today Feb 6, 2024 Parchment Learner Support team members will attend a mandatory training and orientation from 9am MST (11am Eastern) until 11 am MST (1pm Eastern)<br />During this time Learners can utilize our help center or contact support via web case at www.parchment.com/support for follow up<br />Phone support and live chat will be unavailable during this mandatory training</p>tag:parchment.statuspage.io,2005:Incident/198947112024-02-05T12:47:16-08:002024-03-15T08:11:21-07:00Statuspage Migration | Potential Impact to SMS Subscribers<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:47</var> PST</small><br><strong>Resolved</strong> - Work has been completed. If asked to confirm your subscription please consider the request to be legitimate in order to ensure timely receipt of future statuspage updates from Parchment.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>08:48</var> PST</small><br><strong>Identified</strong> - Today 2/2/2024 between 10am and 5pm MST Parchment will be doing work behind the scenes on our integration with the Statuspage service. Some subscribers who have opted in for SMS notifications from status.parchment..com may receive an SMS message asking them to Confirm Subscription. This is a legitimate text and link.</p>tag:parchment.statuspage.io,2005:Incident/198872502024-02-05T12:46:22-08:002024-03-15T08:11:21-07:00Company Wide Meeting (Monday 2/5/24)<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>12:46</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>11:17</var> PST</small><br><strong>Identified</strong> - Administrative Phone Support will be temporarily unavailable from 9:45 AM CST - 12:00 PM CST for a company meeting. We apologize for the inconvenience. We will respond to your inquiry as soon as possible.</p>tag:parchment.statuspage.io,2005:Incident/198942072024-02-02T07:44:58-08:002024-03-15T08:11:21-07:00Parchment Statuspage "Confirm Your Subscription" Email is Legitimate<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>07:44</var> PST</small><br><strong>Resolved</strong> - Parchment is engaged with statuspage.io and we have confirmed the legitimacy of the email some subscribers have received in which they are asked to click on a link to "Confirm Your Subscription." This is a legitimate email communication resulting from work we are doing on our use of Statuspage. Thank you to all of our Members who reached out and we apologize for the uncertainty this caused.<br />Work is underway to limit the potential for confusion and uncertainty on future communications related to this service.</p>tag:parchment.statuspage.io,2005:Incident/198872392024-02-01T14:34:55-08:002024-03-15T08:11:21-07:00Company Wide Meeting (2/1)<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>14:34</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>11:15</var> PST</small><br><strong>Identified</strong> - Administrative Phone Support will be temporarily unavailable from 2:45 PM CST - 4:00 PM CST today for a company meeting. We apologize for the inconvenience. We will respond to your inquiry as soon as possible.</p>tag:parchment.statuspage.io,2005:Incident/198657432024-01-30T07:19:07-08:002024-03-15T08:11:21-07:00Fulfillment Delays for Adobe Certified PDFs<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:19</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>03:05</var> PST</small><br><strong>Investigating</strong> - Our Engineering teams are currently investigating an issue that is impacting the fulfillment and delivery of Adobe Certified PDFs on our P6, P7 and Award platforms. You may notice orders in error and we will attempt work to resolve these soon after our services are restored.</p>tag:parchment.statuspage.io,2005:Incident/196477222024-01-16T10:19:08-08:002024-03-15T08:11:21-07:00Parchment Upcoming Closure on Monday January 15, 2024<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>10:19</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>08:20</var> PST</small><br><strong>Monitoring</strong> - Parchment will be closed Monday, January 15, 2024 in observance of Dr. Martin Luther King, Jr. Day. There will be no transcripts or diplomas mailed on this day, and support will be unavailable. We will reopen on Tuesday, January 16th.</p>tag:parchment.statuspage.io,2005:Incident/196500732024-01-13T12:24:17-08:002024-01-13T12:24:17-08:00Regular Maintenance<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>12:24</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>11:28</var> PST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>11:27</var> PST</small><br><strong>Update</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>06:02</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 8</var>, <var data-var='time'>12:44</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:parchment.statuspage.io,2005:Incident/190385752024-01-02T06:39:49-08:002024-03-15T08:11:21-07:00Parchment Holiday Closures<p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>06:39</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>11:46</var> PST</small><br><strong>Update</strong> - Parchment (including Parchment Support and Parchment Print + Mail) will be closed on the following days in observance of company holidays: December 22, December 25, December 29, January 1</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>07:53</var> PST</small><br><strong>Update</strong> - Parchment (including Parchment Support and Parchment Print + Mail) will be closed on the following days in observance of company holidays: December 22, December 25, December 29, January 1<br /><br />In addition, Parchment Member Administrators may experience slight delays in Parchment Support responsiveness on December 12 & 13 as Parchment employees gather virtually for our traditional year-end company meetings and trainings. Learner Support and Print & Mail services will operate as usual.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:31</var> PST</small><br><strong>Investigating</strong> - Parchment (including Parchment Support and Parchment Print + Mail) will be closed on the following days in observance of company holidays<br />Thursday, November 23 & Friday, November 24<br />December 22, December 25, December 29, January 1</p>tag:parchment.statuspage.io,2005:Incident/194734732023-12-20T11:01:07-08:002024-03-15T08:11:21-07:00Sign on Error Through Home Colleges<p><small>Dec <var data-var='date'>20</var>, <var data-var='time'>11:01</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>09:59</var> PST</small><br><strong>Monitoring</strong> - Due to a change with OpenCCC, the ability of learners to sign into the CVC Exchange via the "Log in with your Home College" button may result in an error page being displayed. We are working with the CCC Tech Center to resolve this issue as it occurs as quickly as possible. Please advise learners who receive an error when signing in to please try again later.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>11:57</var> PST</small><br><strong>Investigating</strong> - California Virtual Campus Learners may receive an error signing in via the home college. We are investigating our integration with the Tech Center to resolve as quickly as possible.</p>tag:parchment.statuspage.io,2005:Incident/194522672023-12-15T15:32:55-08:002024-03-15T08:11:21-07:00Sign-on error through Home College<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>15:32</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>14:01</var> PST</small><br><strong>Investigating</strong> - California Virtual Campus Learners may receive an error signing in via the home college. We are investigating our integration with the Tech Center to resolve as quickly as possible.</p>tag:parchment.statuspage.io,2005:Incident/193704942023-12-09T10:30:48-08:002023-12-09T10:30:48-08:00Regular Maintenance<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>10:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>06:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>13:17</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:parchment.statuspage.io,2005:Incident/191959702023-11-27T07:00:19-08:002023-11-27T07:00:19-08:00Upgrading Shibboleth Service Provider<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>07:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>06:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>08:12</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing the process of upgrading our Shibboleth Service Provider. There should not be any downtown when undergoing this process. Though, feel free to contact us if there are any concerns or issues that may occur.</p>tag:parchment.statuspage.io,2005:Incident/191533622023-11-17T12:30:45-08:002024-03-15T08:11:22-07:00Parchment Member Services Department Meeting (11/17/2023: 1:45 - 2:45 PM CST)<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>12:30</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>10:02</var> PST</small><br><strong>Identified</strong> - Administrative Phone Support will be temporarily unavailable from 1:45 PM CST - 2:45 PM CST today for a company meeting. We apologize for the inconvenience. We will respond to your inquiry as soon as possible.</p>